Thomson(fly) Finally Pay Up

Thomsonfly have finally paid up for ruining our honeymoon flights, by squeezing us into the back of cattle class even though we’d paid for extra legroom.

It took 11 months, 4 letters to Thomson, 4 letters to the Air Transport Users Council and ultimately some legal threats for them to finally send us a cheque for £100.

They fought hard and clearly would rather spent time and money rebuffing complaints than actually trying to make amends or keep customers happy.

I can only say this:
Thomson are the worst airline I’ve flown with and have the worst customer service of any company I’ve ever dealt with. Do not ever fly with them. They deserve to go to the wall.