I tried to book tickets for Coldplay as a surprise for Penny’s birthday in December. I’m an O2 priority customer, but was on the train and my phone doesn’t like the Ticketbastard site. So I had to phone them.
It took a while to get through.
“For Coldplay, press 1″
wait… wait… wait…
“You are in a queue for the next operator”
wait… wait…
“There are two events matching your selection. Press 1 for 14th December”
“You are in a queue for the next operator”
wait… wait… wait… silence… silence…
I hang up and try again. It takes 15 minutes to get through again.
“For Coldplay, press 1″
wait… wait… wait…
“You are in a queue for the next operator”
wait… wait…
“There are two events matching your selection. Press 1 for 14th December”
“You are in a queue for the next operator”
wait… wait… wait… “Please have your credit card, blah, blah, blah” wait… wait… wait… wait… wait…
“Please press 1 for best available seats, or 2 to select your seats manually” I press 1.
“Please enter the number of tickets you require, followed by hash”. I enter two tickets.
wait… wait… wait…
“Sorry, we are unable to supply the number of tickets you have entered. Press 1 to select another event or date”.
I press 1, wrongly assuming that I’d be thrown straight to the date selection. But no, I’m back to the start and the whole thing is sold out. At least a 5 minute call.
What’s wrong with:
“Hello, I’m Tracy.”
“Hello Tracy, can I have two tickets for Coldplay on 14th December please?”
“I’m sorry, sir, it’s just sold out.”
30 seconds. All done. In fact, had a not been in the endless automated menus, I might well have got tickets straight away.
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